Tags & tag groups

Prioritize tickets

Create template messages

Schedule messages

Transfer tickets

Assign to teammates

Snooze tickets

Manually create tickets

Merge tickets

Merge customers

Reassign ticket customer

Custom inboxes

CSAT

SLA

Sidebars

Business hours

Suggested response

Suggested tags

Side conversations

Skills-based routing

Chat

Email

Social media (IG, FB, X)

SMS

WhatsApp

Slack Connect

Multiple senders per channel

View tickets

View session recordings

Auto summaries

View articles read

View custom events

Session recording

Developer tools

Network data

View live sessions

Save sessions

Performance data

Inspect element

Session storage length

View bugs in customer timeline

View bugs in session recordings

Universal search

Advanced search (multiple data sources)

Export data

Custom events

Custom segments

Conditional fields

Pre-built dashboards

Ticket reports

CSV exports

CSAT reports

SLA reports

Tag reports

Help center reports

Chatbot reports

Session reports

Scheduled reports

Custom reports

Create articles

Unlimited levels of category hierarchy

In-chat support

Article feedback

Custom domain

Private help centers

Custom article visibility

Custom styling

Multilingual

Community forums

Multiple help centers

Suggested articles

Widget customization

Widget menu

Chatbot workflows

Rule-based routing

Workflow automations

Smart assist

Auto routing

AI chatbot

Direct messages

Broadcast messages

Team assignments

Round robin routing

Custom roles & permissions

Custom agent statuses

Workload management

Team calendars

Javascript SDK

Mobile SDK

API access

Webhooks

Increased volume and rate

Slack

Linear

Jira

Hubspot

Close

Sentry

Salesforce

Segment

Internal dashboard

Email support

Chat support

Dedicated Slack channel

SLA